Images posted throughout social media present each $599 Pixel 7 and $899 Pixel 7 Professional telephones affected by the problem. House owners are reporting being quoted wherever from $200 to over $400 to repair the injury, although others say Google has agreed to conduct repairs below guarantee.
There’s no definitive data accessible as to what’s inflicting the breakages. However one recurring theme is customers saying they found the cracked glass after taking the telephone from a heat to a chilly location. One Twitter consumer says they discovered it after going from a 16 diploma Celsius room exterior the place it was -2 levels, whereas one other proprietor on Reddit says they discovered the glass “spontaneously shattered” after taking the telephone for a stroll in -15 levels Celsius.
“Was strolling the canine throughout a chilly snap final week (beneath 0F / -15C) and took out my telephone to take an image. Observed a bunch of glare / reflections, so I went to wipe off the digital camera lens and the glass was already shattered. I discovered shards of glass in my pocket,” Redditor u/blazers_n_bowties wrote. “Google Assist after all refuses to do something about it. They are saying the telephone can’t be warrantied due to the ‘bodily injury.’”
It’s an unlucky problem for a pair of handsets that in any other case felt like strong enhancements over their predecessors once we reviewed them final October. “The Pixel 7 is a heck of a deal for somebody who desires a flagship Android telephone with out paying flagship costs,” my colleague Allison wrote. “With its further little bit of polish and that telephoto lens, the 7 Professional is an effective possibility for somebody who desires the perfect of what Android presents — with out all the surplus of the Galaxy S22 Extremely.” There was additionally no signal of the sluggish fingerprint scanner seen with the Pixel 6.
Google didn’t instantly reply to The Verge’s request for remark, however we’ll replace this text with any response.
